FAQ

Yes, in fact we offer free same day delivery for all our orders islandwide!

We typically deliver within these 2 time slots daily: Slot A: 10am - 2pm (Free Delivery) Slot B: 2pm - 6pm (Free Delivery) *If you have a preference on which slot you prefer, do feel free to reach out to us at 97612926 to request and we will do our best to accomodate. :)

No, we don't. At the moment, we only deliver our products within Singapore.

90% of our orders are done via delivery. However, we understand that some of our customers prefer to self-collect their order(s). Do WhatsApp us at 97612926 if you would like to self-collect. We are situated in Yishun! :)

All our orders come with free same day delivery islandwide (except Sentosa, Tuas, Jurong Island) from 10am - 6pm. However, if you require an order to be delivered urgently or at a specific timing, kindly reach out to us via: • WhatsApp: 97612926 • Email: fleurevasg@gmail.com *Specific timing delivery: $20 - $30 surcharge (depending on location) *Urgent delivery (less than 4 hours from confirmation of order): $45 surcharge (weekdays), $60 surcharge (weekends) Surcharge amount will be payable via PayNow to our company UEN 53442653X before we can process your order. Of course, we strongly encourage our customers to place their orders in advance to avoid any hiccups/extra charges. :)

Our delivery guy will either call the recipient/sender to check if he can place the item outside the house or leave it with neighbours first. For office deliveries, our delivery guy will check if he can leave it with recipient's colleagues etc. In the event both recipient and sender cannot be reached at the point of delivery, our delivery guy will bring the item(s) back to Fleureva and a redelivery will have to be arranged. Redelivery fee is fixed at $20 and will have to be payable via PayNow to our UEN 53442653X before redelivery can be made.

• Credit/ Debit Cards (MASTER/AMEX/VISA) • PayPal • PayNow to our UEN 53442653X. Thereafter, please WhatsApp us a screenshot of payment to 97612926 or email the payment screenshot to fleurevasg@gmail.com. Thank you :)

Once an order has been placed, we are sorry that we do not allow any cancellations of orders. Cancellations of orders will only be allowed if customer has accidentally made a duplicate order. In the event of duplicate orders, do reach out to us via: • WhatsApp: 97612926 • Email: fleurevasg@gmail.com Refunds will then be processed within 1-3 working days.

If we have yet to process your order, you may try to reach out to us and let us know what you wish to have your order changed to. • WhatsApp: 97612926 • Email: fleurevasg@gmail.com

Certainly! We fully understand that some of our customers have in mind what they would like in their bouquet/order and we take great pride in fulfilling our customers' needs to our best ability. Simply send us your order details via Whatsapp 97612926 or email us at fleurevasg@gmail.com in the following format: Name of Sender: Name of Recipient: Product: Budget: Card Message: Delivery Date: Delivery Time Slot: 10am - 2pm / 2pm - 6pm Delivery Address: Payment method: PayNow to UEN 53442653X You can also send us a picture if you have something that you would like us to replicate. WhatsApp us at 97612926 to customise your order!

Sure, simply WhatsApp us at 97612926 to check with us if your request can be done. We will try our best to fulfil your requests. :)

Of course! All our orders come with a complimentary message card. Simply provide us your message :)

You may simply order via our website at http://fleureva.sg OR send us your order details via Whatsapp 97612926 or email us at fleurevasg@gmail.com in the following format: Name of Sender: Name of Recipient: Product: Budget: Card Message: Delivery Date: Delivery Time Slot: 10am - 2pm / 2pm - 6pm Delivery Address: Payment method: PayNow to UEN 53442653X

No problem at all, you may place your order with us via WhatsApp/Email instead. All you have to do is send us your order details in the following format: Name of Sender: Name of Recipient: Product: Budget: Card Message: Delivery Date: Delivery Time Slot: 10am - 2pm / 2pm - 6pm Delivery Address: Payment method: PayNow to UEN 53442653X

At Fleureva, we strongly believe in providing great quality at the most reasonable prices. We are always doing our research and finding ways to minimise what our customers have to pay, even if it means we take the brunt of it. This is how passionate we are in our flowers business. Many times, people don't see all the hidden costs that go behind every single order. It is never as low as what customers might think yet despite all these factors, we will continue to bring our customers great products at low prices.

Typically, our flowers have no problem staying fresh for at least a week upon reaching the recipient.