FAQ

Yes, in fact we offer free same day delivery for all our orders islandwide!

We typically deliver within these 2 time slots daily:

Slot A: 10am - 2pm (Free Delivery)

Slot B: 2pm - 6pm (Free Delivery)

*If you have a preference on which slot you prefer, do feel free to reach out to us at 97612926 to request and we will do our best to accomodate. :)

No, we don't. At the moment, we only deliver our products within Singapore.

90% of our orders are done via delivery. However, we understand that some of our customers prefer to self-collect their order(s). Do WhatsApp us at 97612926 if you would like to self-collect. We are situated in Yishun! :)

All our orders come with free same day delivery islandwide (except Sentosa, Tuas, Jurong Island) from 10am - 6pm. However, if you require an order to be delivered urgently or at a specific timing, kindly reach out to us via:

• WhatsApp: 97612926

• Email: fleurevasg@gmail.com

*Specific timing delivery: $20 - $30 surcharge (depending on location)

*Urgent delivery (less than 4 hours from confirmation of order): $45 surcharge (weekdays), $60 surcharge (weekends)

Surcharge amount will be payable via PayNow to our company UEN 53442653X before we can process your order.

Of course, we strongly encourage our customers to place their orders in advance to avoid any hiccups/extra charges. :)

Our delivery guy will either call the recipient/sender to check if he can place the item outside the house or leave it with neighbours first. For office deliveries, our delivery guy will check if he can leave it with recipient's colleagues etc.

In the event both recipient and sender cannot be reached at the point of delivery, our delivery guy will bring the item(s) back to Fleureva and a redelivery will have to be arranged. Redelivery fee is fixed at $20 and will have to be payable via PayNow to our UEN 53442653X before redelivery can be made.